Refund and Returns Policy for Plant Topic

Effective Date: January 13, 2025

At Plant Topic, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward refund and returns policy. Please review the details below.

  1. Eligibility for Returns You may return most items within 30 days of the purchase date for a full refund, provided they are in their original, unused condition with all tags and packaging intact. Some items are non-returnable due to hygiene or other reasons, which will be clearly stated at the time of purchase.

  2. How to Return an Item

    • To initiate a return, please contact our customer service team at info@planttopic.click or call (818) 892-8522 with your order number and reason for the return.
    • You will receive instructions on how to return the item and any necessary return labels.
    • Customers are responsible for return shipping costs unless the item is defective or an error was made by us.

  3. Refund Process

    • Once we receive your returned item, we will inspect it and process your refund to the original payment method.
    • Refunds are typically processed within 7-10 business days.
    • Please note that shipping costs are non-refundable.

  4. Exchanges

    • If you would like to exchange an item for a different size, color, or product, please contact us as soon as possible. We will guide you through the process, which may require a return of the original item followed by a new purchase.

  5. Damaged or Defective Items

    • If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide a return label and either issue a refund or send you a replacement.

  6. Non-Returnable Items Certain products may not be eligible for return due to health and safety reasons or other exclusions. These may include:

    • Items marked as “final sale”
    • Perishable goods
    • Gift cards
    • Personalized or custom products

  7. Contact Us If you have any questions or need assistance with returns or exchanges, please reach out to our customer service team at:

We appreciate your business and are here to help ensure your shopping experience is as smooth as possible.