Shipping Policy for Plant Topic

Effective Date: January 13, 2025

Welcome to Plant Topic! We are dedicated to providing you with high-quality products and ensuring a smooth and efficient shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of your orders. By placing an order with us, you agree to the terms outlined below.

  1. Shipping Locations

    • We currently ship to addresses within the United States and Canada.
    • For international shipments outside these regions, please contact our customer service team to inquire about availability and shipping options.

  2. Shipping Methods and Delivery Times

    • Standard Shipping:
      • Delivery Time: 5-7 business days
      • Description: Economical option for non-urgent deliveries.
    • Expedited Shipping:
      • Delivery Time: 2-3 business days
      • Description: Faster delivery for those who need their orders sooner.
    • Overnight Shipping:
      • Delivery Time: 1 business day
      • Description: Fastest available shipping method for urgent orders.
    • Delivery times are estimates and may vary based on location, weather conditions, and carrier delays.

  3. Shipping Costs

    • Standard Shipping: Free for orders over $50. For orders below $50, a flat rate of $5.99 applies.
    • Expedited Shipping: $12.99 per order.
    • Overnight Shipping: $24.99 per order.
    • Shipping costs are calculated based on the total weight of your order and the shipping method selected.

  4. Order Processing Time

    • Orders are processed within 1-2 business days after receipt.
    • During peak seasons or promotional periods, processing times may be longer. We appreciate your patience and understanding.

  5. Order Tracking

    • Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package.
    • You can also track your order by logging into your account on Plant Topic.

  6. International Shipping

    • We offer international shipping to select countries.
    • Shipping rates and delivery times for international orders vary based on destination and shipping method.
    • Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient.

  7. Damaged or Lost Packages

    • Damaged Packages: If your package arrives damaged, please contact us within 7 days of receipt with photos of the damage. We will arrange for a replacement or refund as necessary.
    • Lost Packages: If your package is lost in transit, please contact our customer service team. We will work with the shipping carrier to locate your package or issue a refund if the package cannot be found.

  8. Incorrect Shipping Information

    • It is your responsibility to provide accurate and complete shipping information when placing an order.
    • If you notice an error in your shipping details after placing an order, please contact us immediately at info@planttopic.click or call (818) 892-8522.
    • We cannot be held responsible for delays or misdeliveries caused by incorrect shipping information provided by the customer.

  9. Shipping Restrictions

    • Certain products may have shipping restrictions due to size, weight, or regulatory reasons. These restrictions will be communicated at the time of purchase.
    • Plant Topic reserves the right to refuse shipping to any location or individual for any reason.

  10. Contact Us

    • If you have any questions or concerns about our Shipping Policy or your order’s shipping status, please contact us at:

By placing an order with Plant Topic, you acknowledge that you have read, understood, and agree to comply with this Shipping Policy. We strive to ensure your orders are delivered promptly and in excellent condition. Thank you for choosing Plant Topic!